This certificate is granted to items that present In particular superior volume of person experience. We evaluated how effortless it really is to start utilizing Samanage and how properly-created its interface and characteristics are to aid the function process. Soon after a while expended dealing with the program we uncovered their interface pretty simple to understand.
Samanage is just not so well-liked with out a purpose. It scored very superior within our check of help desk program companies and our our evaluation team was amazed with the characteristics and good quality of services supplied by this Resource.
Using an IT Company Catalog, you could define and publish which guidance companies are obtainable on your own on-line web page, very like a shopping cart of company solutions. The catalog also serves like a, for lack of a greater term, firewall from nuisance requests.
Jerzak and his staff didn't have an effective system in spot for stick to up and making sure that requests, incidents, and challenges were being settled inside of a well timed manner. “It had been surprising that even between a little crew like ours we still experienced conversation concerns,”
“In the initial 4 months given that deploying Samanage Service Desk, we had greater than seven hundred incidents entered and resolved,”
He engaged with some of the biggest gamers in the ITSM House, like BMC, Cherwell, and ServiceNow, and participated in demonstrations of each and every program product or service. “At the end of the day, the bigger products and solutions weren’t the ideal in good shape our ecosystem.”
The IT group at J.F. Brennan uncovered that Samanage supplied them with a simplified program and components tracking procedure, and the opportunity to check into a device with out pulling a file has authorized them to speedily comprehend what point out Each individual asset is in. And, the crew has noticed far more considerable modifications and development given that relocating to the Samanage.
In the beginning Rose and Jerzak commenced their hunt for a completely new Remedy that might enable take care of the software package asset management piece. Since they commenced the process of looking for a fresh IT asset management Alternative, they realized more info that what they also necessary was an extensive help desk software Resolution.
This award is presented only to leading B2B products and demonstrates The truth that Samanage offers the highest possible standard of support. It highlights the vendor’s extensive familiarity with the market they’re selling to and the desires of their customers.
Eliminating the chaos of a number of Resolution demands, Samanage buyers can confidently and simply evaluate incidents, jobs, and property in only one position.”
A superb support desk must enable you not just to determine into your IT Procedure, but glean insights from details. This is often, in truth, considered one of Samanage’s potent details, Gordon explained.
Among Samanage’s benefit propositions is the fact it lends corporations larger visibility on difficulties and incidents; properly, we predict the vendor ought to extend the visibility pitch to its asset administration.
Jerzak and Rose can now report and prioritize what is very important on the each day basis and prioritize their time depending on the influence to the end person and the corporation in general.
Additionally, the CEO said their Resolution allows organizations cast off clunky platforms that aren't scalable. And even since the procedure is upgraded, Gordon mentioned: “Samanage updates the applying with little to no interruption of provider, furnishing end users While using the quickest time and energy to benefit and a new pathway to the way forward for IT.”